The role

We are looking for someone to contribute to achieving the vision for Supported Housing Services by providing a proactive front line customer service to customers focussing on right first time resolutions.

You will provide full range of advice and assistance to customers placed in temporary accommodation and other accommodation across the service, on housing and related enquiries.

You will be required to maintain accurate and up to date record systems and contribute to performance improvement and service development whilst providing a range of administrative and support services

You will work closely with the other teams within Resident Services and also internally across the Council including Housing Solutions and Asset Management in relation to resolving customer enquiries and improving the service to our customers.
You must have excellent organisational, interpersonal and communication skills and the ability to be tactful and diplomatic.
The key elements of the role are as follows:

• To provide tenancy management services within the Council’s hostels and estate, maintaining the terms of conditions of licence and tenancy agreements including tenancy terminations.

• To provide a dedicated customer focused service to Resident Service’s service users

• To manage the voids process within the Council’s hostels and estates portfolio, ensuring maximum usage of stock.

• To liaise with Private Sector Leasing (PSL) landlords and tenants providing mediation, negotiation, communication and advocacy whist dealing with enquiries and complaints.

Please click on the vacancy information & person specification and job description documents for further details about this role and information on what to include in your application

Recruitment timetable

Closing date 30 September 2018
Once a sufficient number of applications have been received the vacancy may be closed prior to the published closing date.

Interview and assessment date 16 October 2018